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What do you do when your product isn't working and senior support continually disconnects you?

JohnF
Community Specialist
Community Specialist

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Original poster: Elise Golanowski 

 

I have spoken to about 6 different support people about my doorbell's inability to connect to Wi-Fi and after we get down a path of troubleshooting, they transfer me to a senior support specialist who then 'accidentally' disconnects or ends the session with me. If it's a faulty product, how do you get them to take accountability? 

 
P.S. It was not only once I was disconnected and that is why I feel it's intentional and very unprofessional.
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