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Where can I purchase a replacement mounting magnet for a Nest Cam Outdoor?

Haoliva
Community Member
I've searched online to look for a replacement part, but having zero luck.
 
Thanks 
11 REPLIES 11

JLP
Community Member

Yes you can’t find them anywhere. We have just moved house. I took down the camera but forgot the magnetic mount. You would think that something like this would be available as a spare in case you wanted to have several mounting positions. I hope Nest can help.

Jon

Kcrews
Community Member

Also having the same issue and Google has them but only if your in warranty. No option to buy. Not sure how that make any sense? So incredibly frustrating…

Brad
Community Specialist
Community Specialist

Hi all,

 

I am terribly sorry to hear about your Nest Camera issues! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

 

I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

 

Best Regards,

Brad.

Timv301
Community Member

Hello Mr. Brad can you contact me aswell for replacement magnets please? I have 2 outdoor cameras that during hurricane Ida the structures they were attached to are no longer. I still have the cameras however both magnets are gone.

Kellyc
Community Member

I need a replacement magnet also please. 

Perrie78
Community Member

Hi, I need a replacement magnetic mount for my camera. I tried the chat and it was really unhelpful. I can't understand why it's so hard to get a replacement (even when I'm willing to pay) for an over $100 camera. Anyway you can help? Thanks 

Gally777
Community Member

I need replacement Magnet as well. Please contact me. Thank you.

teddyt444
Community Member

I'm also looking to get 2 replacement magnets? How can I get them?

Brad
Community Specialist
Community Specialist

Hey folks,

 

We can also reach out to anyone else who is looking for a replacement. There are just some delays at this time, so please look out for that email. 

 

Best Regards,

Brad.

BigDog9721
Community Member

Brad, I need 1 outdoor replacement magnetic wall mount for my Nest 2100ES camera... what do i need to do to get one? Also is there a way to replace the exterior lens on the camera? Mine has a few scratches.  Thanks in advance.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.