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Where can I purchase a replacement mounting magnet for a Nest Cam Outdoor?

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Charles Rutstein 

 

I've misplaced the magnetic mount for my Nest Outdoor Cam.  According to other posts, the only way to get a replacement is directly from Google support.

 
I did a chat with Google support - who insist that you can find it at "any retail store".  But of course, you can't.  It's not sold separately.
 
HELP?
3 REPLIES 3

JohnF
Community Specialist
Community Specialist
Hi there, Charles Rutstein.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am sorry to hear that your magnetic mount is missing for your Nest Outdoor cam! Can't really use the camera much without the mount as well, so I would love to look into this for you.
 
I will be reaching out to your email on file to collect some information from you. Please look out for that email from me.
 
 
-from Brad C. (Community Specialist)

JBDallas
Community Member

I have also misplaced the magnet for my outdoor camera. Where can I purchase another one? thanks 

john 

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gregj63
Community Member

I similarly have lost the magnetic mount. In the extreme rain in NYC last week that completely flooded my basement, when the basement window collapsed under the water it pulled my camera down. The camera still works just fine, but the mount could not be found during the cleanup. Need another one please.

Thanks.