Why are Nest Cameras downloading so much data?

[Pankajn]

Hello Community Members,

Over time, I have setup 8 Nest Cameras in my house. Here is the screenshot of weekly data usage for the cameras. I am curious why each of them are downloading so much data.

Is this expected and how can it be fixed?

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. If you have an active Nest Aware subscription, it is possible that could be video, or Familiar Faces, etc. so it just depends on some of those factors. Please let me know if you need further assistance. 

Best regards, 
Brad

[Pankajn]

Hi @Brad , thanks for your reply!

Yes, I have Nest Aware subscription. I can't imagine how Familiar Faces would take so much bandwidth. You mentioned about video as well. Can you please share more on how it can contribute to higher download?

I can understand about the upload bandwidth as Nest cameras would be consuming some bandwidth to upload the videos that those cameras have recorded, so don't understand what those cameras are downloading. 

[Brad]

@Pankajn

It could be that if your cameras keep disconnecting and connecting, during the downtime, they will store footage or events that may have happened when they were offline. You can learn more how this may happen, and how cameras store data, by viewing this article here. 

Best regards,

Brad

[Pankajn]

@Brad thanks for the article. I read it and it talks about uploading recorded video when camera comes back online. Uploading will consume upload bandwidth. In my case, all those cameras are downloading lot more than uploading.

Here is latest screenshot from Google Home app for the whole month. All the cameras have downloaded enormous 19+ GB but uploaded only 1-2 GB. It is baffling to see so much download. 

[Brad]

@Pankajn

Thank you for your clarification. I would request that you please fill out this form, and a higher tier of support will reach out to you with next steps. Once the form is filled out, you should hear from support soon.

Best regards,

Brad

[Pankajn]

Thanks @Brad ! I have filled out the form and hope to get some help.

[Brad]

@Pankajn

Thank you for filling out the form. You should hear from support very soon. We'll keep this thread up for a little longer for any follow-up questions or concerns, but you should be moving forward with support.

Best regards,

Brad

[EmersonB]

Hi everyone,

@Pankajn we received your form. Please continue the conversation there with our support team to avoid confusion here. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Regards,
Emerson