Why can I not view my video history on my nest cam, I am on the free trial at the minute.

[Cheryl1]

My nest cam is not playing back my historical videos, it’s only showing me clips x

[BG]

Are you talking about the free trial of Nest Aware? Are you using the newer Nest Cam or the older one. Are you using the Google Home App or the Nest App? You can easily view the video event history in Google Home app by opening the app and bottom right is the recent event icon. Click that and you can see the first few latest events, and if you scroll further, at the bottom, you will see a link to view full history. That is how I do it.

[Jeff]

Hi, Cheryl1.
I just wanted to jump in real fast to see if you saw BG's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Lea]

I too have the same problem. I have nest app and google. I pay for the 30 day history nest aware. I only see 3 hours worth but it doesn’t even play video in those 3 hours.