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Why is my nest Doorbell battery talk and listen volume is very VERY quiet

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Joe 5774 

 

When I use the talk and listen function on my doorbell I can hear the person at my doorbell on my phone fine, but they can barely hear me, even when I have my mouth right up against my phone's microphone. My phone works fine on calls. I've turned the volume up in the Home app for the doorbell but it's made no difference. Any ideas why they are hearing me so quietly?
 
7 REPLIES 7

Summoner
Community Member

Finally someone with the same problem. I've been trying to find a solution for this problem. Nest support is no use, only answer i got from then is to get my phones repairs as its the problem with my phones (Galaxy s20+ and s21+). Btw, what phone do you use? 

Jelmer_
Community Member

I am using a Galaxy S10 and have the same problem, I have to put my telephone so close to my mouth to make myself clear. Meanwhile I know the speaker can be loud enough by playing the pre-recorded responses.

Summoner
Community Member

Same issue here. I also tested it with nest hub that came with the preorder. And its loud and clear. So i am guessing there is an issue with the home app.

Jodonn
Community Member

Just seen your replies. Don't know why it didn't tell me people had responded?

 

Anyway, I'm using a Note10+ but also tried on another Samsung and same issue. After being online with nest support for over an hour trying different things they eventually said it must be faulty and sent me another one. That second one arrived yesterday and.....exactly the same issue. As you say the prerecorded messages are fine, just talk and listen is so, SO quiet. Not my phone as does the same thing with another phone. What's the point of having the function if it only really works one way?!

Renkku
Community Member

I have the exact same issue with Samsung galaxy s10. My wife has same issue with Samsung galaxy S10e. I have read that the previous version of nest doorbell had the same issue with Samsung phones (not fixed in 2 years). The code to activate the Samsung phones microphone is most probably accessing the wrong mic hardware. 

Talk-back from the same phone to other branded cameras works fine i.e.Xiaomi.

Summoner
Community Member

**bleep**... That's a bad news. I suspected that when others having the same issues on the above replies had samsung as well. If they have not fixed this in the last few years, i guess they are not interested in fixing this. No wonder the nest support told me to have my phone fixed. They probably knew about the issue and did not want to admit there is an issue with Samsung phones that they don't want or can't fix...

XPCOM
Community Member

Same issue with Note 20 Ultra 5G.