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Original poster: Joe 5774
Just seen your replies. Don't know why it didn't tell me people had responded?
Anyway, I'm using a Note10+ but also tried on another Samsung and same issue. After being online with nest support for over an hour trying different things they eventually said it must be faulty and sent me another one. That second one arrived yesterday and.....exactly the same issue. As you say the prerecorded messages are fine, just talk and listen is so, SO quiet. Not my phone as does the same thing with another phone. What's the point of having the function if it only really works one way?!
I have the exact same issue with Samsung galaxy s10. My wife has same issue with Samsung galaxy S10e. I have read that the previous version of nest doorbell had the same issue with Samsung phones (not fixed in 2 years). The code to activate the Samsung phones microphone is most probably accessing the wrong mic hardware.
Talk-back from the same phone to other branded cameras works fine i.e.Xiaomi.
**bleep**... That's a bad news. I suspected that when others having the same issues on the above replies had samsung as well. If they have not fixed this in the last few years, i guess they are not interested in fixing this. No wonder the nest support told me to have my phone fixed. They probably knew about the issue and did not want to admit there is an issue with Samsung phones that they don't want or can't fix...