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Why is there no way to only mute motion alert sounds on Nest doorbell?

KevinDFZ
Community Member

I just bought a Google Nest wired doorbell, and was shocked to find that you can't mute motion alert sounds without muting ALL notifications from the app. I still want to hear ringing on my phone when people ring my doorbell, but don't want to be disturbed by a loud "ding" every time there's motion around my door (but I still want to see a notification banner), apparently this is not possible for a 2021 app from Google? Why is it I can only mute everything from the app, or nothing? Muting everything through iOS settings -> notifications -> disable sound defeats the purpose of the app since I can no longer hear people ringing my doorbell.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@KevinDFZ 

It is possible to receive notifications just for pressing the doorbell.

We have two Nest Hello doorbells. In order to receive notifications on our phones for pressing the doorbell, we have Visitor Announcements enabled and Push Notification enabled under Notification Type.

When we want to receive notifications on our phones for Motion or People or Package events, we select those under Notifications, under the Zone (or under Activity if you don't have any zones defined)  for the doorbell camera. If we don't select any of these, then we only receive notifications for pressing the doorbell.  If I remember correctly, Google Nest enables all of these by default, so you may nave to unselect them.

This is all in the Google Nest app.

The key here is I want to receive notifications for motion, just not the sound. I want to only see a notification banner. For people ringing doorbell I want to receive both notification banner and sound.

@KevinDFZ 

Ah, I see.  I should have read your original post more carefully. I don't see any way--at least at the present time--to get banner notifications but NOT sound for motion events while still receiving both banner notifications AND sound when people press the doorbell.

Maybe another customer has figured out a way to do this.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.