04-19-2023 11:11 PM
I see a lot of issues with nest products not working with G-suit users. I just bought the nest doorbell and need to make sure it will work with my g-suit account, otherwise I'll have to return it.
04-20-2023 12:06 AM
Hi @Nfrancis
I don't see a clear indication that you should use a Gmail account only on Doorbell, but this article mention that some feature on the app on google home won't work on Google workspace: Link a Google Workspace account to the Google Home app
04-20-2023 08:21 AM
You need a personal Google (gmail) Account to use the Google Home app, including for the 2nd Gen Google Nest Doorbell.
04-22-2023 11:36 AM
Thanks @MplsCustomer. All my other smart devices are connected to my G-suite account, does that mean that I have to start all over with a personal account if u want the doorbell to integrate with everything else or there is another way around it?!
04-22-2023 11:49 AM
I believe the sort answer is "no".
I don't know what your "other smart devices" are, but Google Nest says "Some Google Home app features are not available for Google Workspace (formerly G Suite) accounts. To access all Google Home app features available in your country, link a personal Gmail account instead" (https://support.google.com/googlenest/answer/7571892).
And here they say you need a Google Account (i.e., a personal gmail account):
05-12-2023 06:56 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Regards,
Juni
05-09-2023 06:55 PM
Hi folks,
Checking in — I hope MplsCustomer’s reply answers your question. Let me know if you have further questions or concerns.
I appreciate the help here, AndroiFy and MplsCustomer!
Thanks,
JT
05-12-2023 09:38 PM
I had to return it based on the information I got here, really disappointing that Google can't fix this issue for it's paying customers.
05-13-2023 03:02 PM
Hello Nfrancis,
We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.
In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.
All the best,
Zoe