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Wired Doorbell Failed with no warning

wjohns
Community Member

We had an incident on our front porch last evening (minor vandalism). It was at this point that we realized that our Nest doorbell had been offline for several days. The unit was just dead. No doorbell. No camera. Very warm to the touch, but no other sign of life. Our wifi was online for the entire week, no extended outages. 

Ironically, this failure occurred about a month after the product warranty.

Really don't know if replacing the Nest Doorbell another Nest product is the best idea.

3 REPLIES 3

Sm1
Community Member

I had the same issue. My doorbell randomly stopped working. It is warm to touch but completely dead. I tried plugging it  into an AC adapter via the port on the back and no luck. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Jeff
Community Specialist
Community Specialist

Hi, wjohns.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.