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Wired Doorbell

Indi
Community Member

I have the gen 2 Doorbell and for some reason it's stopped sending me notifications. 

I don't get notifications when someone rings the doorbell and when people are seen. 

I've checked my settings and the notifications are turned on. 

How can I fix this issue without factory resisting the doorbell or removing the device from the home app?

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Indi 

And "Push notifications" is still enabled?

Ye its enabled. 

I've just checked again I'm getting notification when someone rings the doorbell but not when someone is seen. 

@Indi 

Under Settings | Notifications, do you by any chance have "Away-Only notifications" enabled?

If not, and if you have People and/or Motion notifications enabled, I don't know why you are NOT receiving notifications.