Wired Nest Doorbell does not ring on my phone

[BrenoP]

I purchased the nest doorbell (wired) specifically to be able to attend to visitors (like courier delivery or unexpected guests) when they press the doorbell and I am away from home.

The doorbell promised to alert me but I have discovered that apart from a small little ping on my phone like I would get for an email or message, the phone does not really "ring" or play a loud sound alert when the doorbell button is pressed.

The way I installed it was direct to the electric power with a power adapter (10A/20V)

The alert is so easy to be ignored if the phone is outside my direct sight, like in my pocket. Visitors have been complaining that despite this fancy gadget they can't connect with me when I am away.

Is there any way of getting a loud alert for a doorbell ring or is device only good for people always at home?

 Thanks.

[Brad · Accepted solution]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I am afraid they are not made to make an audible ring, but you can set up a Nest Hub or other compatible smart speaker/display to use as your chime as it will make the announcement/notification over that speaker. You can learn more here. 

Best regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread and I noticed that my previous response was marked as an accepted solution. Was this problem resolved?

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad