Wired indoor cameras

[baseballfant83]

Just upgraded to google nest indoor cameras.  Had the older versions . I keep getting connection issues that I never had with the older cameras .  Cameras keep loosing connection or saying live video unavailable. Any ideas? Thanks 

[janthadeus]

Hi baseballfant83,

Thanks for reaching out. I’m sorry for the trouble viewing your camera live video. Let’s see what’s going on — a few questions: what’s the status light of your cameras? How far are the cameras from the router? Are the cameras connected to a 2.4 GHz or 5 GHz Wi-Fi network? Also, were there any changes to your Wi-Fi network?

Looking forward to your response.
 

Thanks,

JT

[janthadeus]

Hey there,

Checking back in should you still need our help here. Let us know by providing the requested information above.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT

[baseballfant83]

Hello 

I have the new nest cam 2nd generation . I keep getting 2 alerts for the same activity event .  It happens on all cameras . I’ve tried removing app and resetting iPhone but did not help ! Any help? Thanks 

[janthadeus]

Hey baseballfant83, 

Let’s continue our conversation to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

JT