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Wireless gen2 lens is cracked

Shoneym
Community Member

Hi

My gen2 wireless fell off the mount and the lens has cracked. Can this be replaced or repaired?

Thanks

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Shoneym

I've seen several posts in this forum where the battery doorbell just fell off of the mount and broke.

Try contacting Support for a replacement: https://support.google.com/googlenest/gethelp

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Shoneym

I've seen several posts in this forum where the battery doorbell just fell off of the mount and broke.

Try contacting Support for a replacement: https://support.google.com/googlenest/gethelp

Shoneym
Community Member

Thanks. Very helpful information. Claim sent off

janthadeus
Community Specialist
Community Specialist

Hey folks,

Checking in — how's it going? Were you able to receive your replacement device? Let me know if there's anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Shoneym,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT