Yet another peeling Nest Hello doorbell

[bkab]

The clear plastic that is on the face of our Nest Hello doorbell has begun peeling off. A quick search has shown this is a known systemic issue across many, many users. We purchased our doorbell in February of 2019. We are writing to see what can be done to remedy this issue. In addition to our Nest Hello doorbell, we have four outdoor Nest cams which we pay a monthly subscription for, as well as YouTube TV. 

Thank you,

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[640badams]

Brad, of your almost 10k posts - what solutions have you actually provided? Every post I search has the same BOT response. Nothing helpful. 

[Brad]

@640badams

It is not part of my job duty to solve these issues, I am a Moderator first, and a Community Specialists as well. If you are seeking direct assistance, then I would suggest you reach out to Support. We are not a main support avenue. 

Best regards,

brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.