Similar problem here. I paid through Google Pay in November. My annual subscription shows as active, but when I look at my account through store.google.com the subscription isn't listed. When I tried to cancel the subscription in Google Pay I was informed that it would be cancelled on November 23, 2023 so no refund. I've opened a ticket, but will wait 48 hours to see if the refund is granted. And yes, I have one account.
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