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Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest outdoor camera (wired) green light is off.
My camera just stopped. I have two Nest outdoor cameras (wired) and one no longer has the green light on. I unplugged and then plugged the power back in. No luck. Any suggestions?
My camera doorbell says its connected to another account.
My phone offloaded my nest app and when I restored it, it no longer sees my camera. When I attempt to connect it again, it says its being used by another accoutn. My wired camera doorbell is new only to me and I can't even remove it from my nest app ...
Cameras going offline
Our cameras contine to go offline. Randomly day and night day after day. One at a time so it's not due to loss of internet. We have 2 thermostats, 2 cameras and a doorbell. It's not happening to the thermostats just the cameras? Once off they're not ...
Nest Hello Pink/Purple video
Hi,I have a brand new nest hello wired doorbell. The camera footage at night displays normal however during the day, it is showing pink/purple hues. I have did a factory reset by holding down the reset and doorbell buttons at the same time then re-ad...
Replacement Part, Please help
I need a replacement Magnetic Base for my Nest Cam Battery. I am unable to find one available for purchase anywhere. Please help!
Feature Request: Ability to turn off notifications if camera sees family members
As per staff member Brad's comment "If you're still experiencing problems, feel free to start a new thread and we'll be happy to help."We still have this problem:Cameras allow you to select between notifications for people, any other movement and/or ...
Schedule or just turning off camera
Hello,I just installed the Nest cam with floodlight in my garden. Do you know the best way to turn it off when I have people in the garden? This to avoid to be annoyed by repetitive notifications during that time.Question 2: how to disable known pers...
Google Nest Camera wired gen 2 issue
Hi,My new nest cam indoor 2nd gen, froze during install yesterday but is showing a solid green light. I removed it from my Google home app but the light is still solid. Now i can't find it anywhere to remove it. I've removed my whole home yesterday b...
Water corrosion from defective weatherproof cord but not fixed b/c told warranty has expired
I'm beyond frustrated because I have spent a lot of money on my "outdoor" Nest cameras and even more money to buy what was supposed to be "weatherproof" cords for outdoor use only to end up with a camera that no longer works because of water corrosio...
Nest outdoor cam doesn’t power on
I have been trying since November last year to contact Google nest support about a camera I have bought from a retailer in Australia and then had 1 warranty claim when I was given an address label to send it to Hong Kong and then got a replacement ca...
