Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Not working
When i plug it in the white lights show but then it it turns off.
Replacement backplate for nest hello
Hi, I wondered how I could go about getting a replacement backplate (the bit that clicks onto the back of the nest hello camera) Are they available online anywhere? I can find loads of the wall mounts with various angles, but I can't find the backpla...
Resolved! Nest cam with floodlight white base stuck to metal mount
I am in the process of mounting my new Nest cam with floodlight. I turned my back for a moment while a friend was looking at the camera mounts. The mounts are two pieces; one white one, to which you mount the camera, and one silver metal piece that y...
Indoor Chime keeps updating software and disconnects
My indoor chime is right next to a Google Mesh Wifi access point so there should be no wifi connectivity issues causing this. I've reconnected the chime 4 times. It connects and then gets stuck updating its software and eventually disconnects. Is the...
Live Video Preview 0.1 Frames Per Second (FPS) When 5 Or More Nest Cameras Live
When working normally, Nest cameras display smooth video up to 30 frames per second. Users with several Nest cameras can view all their live camera previews at home.nest.com or using the Nest app. The main screen of the website and app displays all N...
Nest Cam Setup (Mac) needs to be updated
Setup needs updating for macOS Big Sur version 11.6. Can't set up because app hasn't been updated to work with this version of macOS.
Resolved! Nest Cam (Battery)...does not work when setup behind Window
Why doesn't Nest Cam Battery work when setup behind a window and looking out to front of house??? Is there anyway to fix this?? Might have to return Camera! Thnx...
Nest Hello mounting plate
Hello there!I need a replacement mounting plate for the Nest Hello doorbell. Is there a possibility to buy one?Thanks
Mounting Magnets
We have 2 Outdoor and @ Indoor Nest cams. In our current house we've been using them all inside for a new puppy. We're now moving to a house and want to mount the outdoor cams outside (likely purchasing mounting hardware). When viewing mounting hardw...
How do you contact a Senior Manager from Google?
Does anyone or has anyone ever tied to contact a Google manager about a complaint?Anyone buying Google merchandise beware, as if you have a complaint with Google, you will never speak to a manager that knows what they are talking about.I am shocked t...
Sign In to vote
