New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Chime puck dimensions?
I've been researching video doorbells, and have about decided to get a Nest. I've opened the cover of my flush mounted doorbell chime, and there is very little room inside to mount the chime puck. If I can't get the puck to fit inside the chime, ther...
Nest Doorbell Face Peeling / Delaminating
My nest doorbell clear front is peeling quite extensively. Is there a replacement available?
Using Google Nest's "Contact Us" page to contact Support
It seems some customers have difficulty--when using the "Contact Us" page--in getting to the contact options so they can actually talk to Google Nest Support. Here is a suggestion. (I've augmented @David_K 's instructions slightly.)1. Go to https://s...
Chime compatibility with upgraded transformer
Should i change 20 yr old chime now that i changed transformer from a 15VA to a 24V 20VA? Am I correct in being cautious that my old chime can’t handle the new 24V 20VA power? *What does chime connector do? Is it a transformer too? I just dont unders...
UK plug adapter for Google Nest wired doorbell.
Hi,Need a UK power adapter for my Google nest wired doorbell. Any suggestions? If so where can I purchase in UK?
Google nest camera outdoor won't charge
I have two google nest outdoor cameras on battery. They both ran dead while I was away, and now neither will charge. I have the cord seated properly in the charger, and the settings are set to Magnetic.
View History
How to view history, 24 hours old.
Functionality of Google Home app vs Nest app
I received new Google Nest cams to replace my original DropCams (Thanks, Google), but I was disappointed to find that I couldn't connect them in the original Nest App. Google needs to add the same functionality to the Google Home app for customers to...
Nest Indoor Cam won't stream on home.google.com
All of my camera devices (nest hello doorbell and hub max) stream successfully on home.google.com. Recently the indoor wired cam gen2 does not stream via the web and I get a camera unavailable error. Please advise. Thank you,Michael
Doorbell warranty claim - no response
I posted a warranty claim over 2 weeks ago and I’ve had no communication since! I’d say this a very poor customer service from a brand that is supposedly market leading. Some assistance would be gratefully appreciated. thank you
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