New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Resolved! Cannot connect camera to new wifi connection
Hi. I’m trying to connect my current camera to a new wifi network and keep getting this error. I’ve been trying for an hour and nothing. I’m ready to throw it in the bin and buy a new camera. This is the most ridiculous way to have to reconnect a cam...
Google thinks this is an enhancement
same issue
Please Help My cameras have disappeared
Hey all we have went on a holiday and cameras were working great on our google home app but now the cameras have disappeared from the home app ?Has this happened to anyone and can I fix this being 1000 kms away from home cheers
Camera “Offline”
Garage camera keeps saying offline, but I get notifications when there is motion. Just no video thumbnail. Is there a fix I need to do or is this a nest/google related issue?
Cannot get a Support call to work!!!
Google!Why I cannot get a support call to work! I tried before inside hours before and it kept telling me the call request was outside hours! Finally it works to get it to call me but when the call connects and it says its putting me through to an op...
Google nest doorbell lens
My nest doorbell has a cracked lens, following it falling off the fixed mounting bracket!!!!! It has been correctly mounted following all steps and no issues until a few weeks after owning it! Under full warranty. Please advise of how I have this rep...
CANT RESET MY WIRED NEST CAM 1ST GEN
My camera is bound to someone else's account. I looked through the camera and couldn't find the reset button. When I used my account to link the camera, it prompted that the camera was bound to another account. Please remove it first. I The problem i...
Front doorbell does not alart
Can not get notifications to alert my phone from the doorbell
Nest doorbell (battery) failing to connect despite previously being connected
I have had my doorbell for over a year however on a handful of occassions its gone offline and ive been able to reconnect it. This week it has gone offline, i removed it from the home and now cannot readd it to the home. It doesnt seem to reset prope...
Control camera push notifications with routines
Problem: Without the ability to effectively automate notifications (ie on/off for time of day, familiar faces, etc), Nest Cams are just broken.This question has been asked many (!) times over the years and never answered or solved. With the introduct...
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