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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1646 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17767 Views
  • 0 replies
  • 7 kudos

Alerts when people exit

My Doorbell keeps alerting me when people leave the house. I love the alerts when people come in, but leaving is annoying since it happens several times a day and goes direct to my hearing aids. Any way it stop reporting exits? There are people and p...

Jules6 by Community Member
  • 600 Views
  • 2 replies
  • 0 kudos

Nest Google battery cam won’t turn on

I installed a nest/google battery cam, during the setup I could see video and set where I wanted it. Then after final setup it just says camera off and I try to turn it on but it doesn’t do anything just tries for a few minutes and goes back to and j...

Tkruss by Community Member
  • 783 Views
  • 2 replies
  • 1 kudos

Live audio keeps cutting out

When watching the live feed of my doorbell, the sound keeps cutting out, but the recorded footage is fine. My company uses this model at two different sites in different regions of the US and they are both experiencing the same phenomenon. Mine is co...

cpurte1 by Community Member
  • 325 Views
  • 0 replies
  • 0 kudos

Not recording when app isnt live

Why am i only getting notifications when i have the app pulled up on my phone. when my phone is asleep it doesnt record motion, Only when i have the live video pulled up watching is when it will tell me it detected motion?

Crownuser by Community Member
  • 518 Views
  • 2 replies
  • 0 kudos

Nest indoor iq broken feed

Hi. The feed from my nest indoor iq cam is not working. Please see attached. tried unplugging and restarting. Any ideas?

IMG_1385.jpeg
150dpi by Community Member
  • 458 Views
  • 1 replies
  • 0 kudos

Battery life

After 59 minutes and 43 seconds troubleshooting on Friday, 3/22/2024, evening from 8:53pm, the doorbell battery is too low to have live video. During the troubleshooting, i set the doorbell to manufacture setting twice, reboot my wifi router once, re...

Lilychi by Community Member
  • 420 Views
  • 1 replies
  • 0 kudos

Turned off IPv6 and magic!

After almost 6 months of my Nest thermostat and Nest Hello doorbell not connecting to my Google Nest or Home apps I have finally cracked the code!I’m in the UK using a full fibre Community Fibre 3GBps connection. On a desperate hunch, I turned off IP...

Hyperion07 by Community Member
  • 1479 Views
  • 3 replies
  • 1 kudos
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