Cameras and Doorbells

Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Nest doorbell connected to different account

Need help with doorbellI have connected my Nest doorbell wired account to old Neat account which is not connected to my google account. Everything was working good for a day then it started to migrate my account to google. I followed the steps and su...

Google nest cam Indoor Wired 2nd generation

Help - this is soooooo frustrating!I have 2 dropcam pro's and 2 google nestcams.............I have great wifi in my home and I don't understand why my google nestcams are constantly showing offline on my phone when I go to look at the live video or r...

Will nest doorbell Gen 2 work with my g-suit account?!

I see a lot of issues with nest products not working with G-suit users. I just bought the nest doorbell and need to make sure it will work with my g-suit account, otherwise I'll have to return it.

What happens if wifi goes out to your cameras

What happens to your camera if wifi goes out

Recycling drop cam

Do we send our Drop camera somewhere to be recycled

ALL google devices dropping wifi connection multiple times per day

Although I am posting this under the doorbell (which is the most impactful part of my issue), this affects ONLY my google devices.Multiple times per day, and increasing in frequency over the last 6 months or so, my devices lose connection. I have the...

Slight video jitter during the first 3 seconds - battery mode only

I recently moved one of my Nest cameras off of a wired power connection to battery so I could relocate my camera to a better position. I also purchased an additional camera and have it on battery mode at another location.One thing I've noticed with m...

Changing wired nest hello cam for new google nest wired

My installer installed my old nest hello with a plug-in system. Can I use the same plug-in system to install my new wired Gen 2 Nest Doorbell? I keep seeing that you have to install it to an existing chime but my installer just added plug-in cable to...

Can I connect 2 front doorbell to a single chime connector?

Can I connect 2 front doorbell to a single chime connector?I have 2 front doorbells with 1 pair of wires going to the chime box. The 1 pair of wires connect to the front label of the chime box. If I use the Google chime connector can it service 2 doo...

Google outdoor camera not charging fast

One of my two Nest outdoor cameras is charging slowly. 4 months after warranty…this sucks. It will only charge to 64% after 12 hrs using the original supplied cord. The other one charges fine. Help!

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Nest doorbell connected to different account

Google nest cam Indoor Wired 2nd generation

Will nest doorbell Gen 2 work with my g-suit account?!

What happens if wifi goes out to your cameras

Recycling drop cam

ALL google devices dropping wifi connection multiple times per day

Slight video jitter during the first 3 seconds - battery mode only

Changing wired nest hello cam for new google nest wired

Can I connect 2 front doorbell to a single chime connector?

Google outdoor camera not charging fast

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...

Case #1-0363000035653

Nest Warranty - Who can I speak to other than supp...