Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more
Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Doorbell Ring video live and recorded aren't playing
Upon doorbell ring, if I click on it it only shows a black screen and the blue circle that spins and spins. If I exit out to watch the video of doorbell ring, same thing...just spins and goes nowhere. Regular motion capture plays back just fine. I've...
Recover data taken before adding a subscription.
We have a nest doorbell but did not pay for the subscription. We had a package stolen from our door 10 minutes after it was delivered. i was able to take a screen shot of the perp walking away with our package. Thought that if I initiate the subscrip...
Cancel subscriptions for my nest cameras
I have wasted 2 hours trying to cancel my subscriptions to no avail. None of the suggested approaches work. How do I get help from a person?
Device offline This device can continue recording a limited number of events as long as it's mounted
Hi,I'm having problems similar to https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cams-showing-offline-but-are-not/m-p/367341#M64322.My new nest doorbell worked fine untill a few weeks ago when it suddenly stopped providing a live f...
Nest Hello-Cosmetic Issue
My Nest Hello developed blistering and peeling after 3 years despite being well protected from sunlight and weather.Seems this is a common problem, and unfortunately one that led to a costly effort to replace it with the same model. The replacement f...
Wired doorbell
My camera is not being connecting to a nest product in my home it is showing nc029
Resolved! Feature request: ability to download clips from Nest cameras that are not events
Hi,I've had multiple occasions where something happens that my Nest cams pick up (both security cam and doorbell) which are not detected as events - because they are audio-only, or it happens outside of a zone, or its something I did not configure ev...
Need to recover footage for criminal investigation
Hello I have paid for Google Nest for 4 years now, I am I need of recovering video footage from my Doorbell camera on 9/7/21 and 9/8/21, both my mom and I were victims of a crime and I need it to continue with the investigation. While I was able to s...
Doorbell (battery) not connecting
the doorbell was working fine on my old wifi. I got new wifi and now it will not connect. I factory reset it. I deleted it from my google home account and if I try and pair it with the QR code is “ accessory unable to pair to home” then when I try to...
Nest DoorBell doesn’t ring on my phone
Am I the only one who thinks the people at Google are dumb for selling a doorbell that doesn’t ring on your phone?!?! I’m taking it back for a refund. SkyBell or Ring makes more sense.while I’m at it, I’ll also complain about the Nest cameras and not...
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