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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1628 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17731 Views
  • 0 replies
  • 7 kudos

Allowing Child Access to Nest Doorbell

Simple use case. I have installed a Nest Doorbell. I want to let my child (who lives with me in my house) have access to it. She has a Google account. She is 11. When I try to add her in the Home App under "Invite Person", she is not listed as a poss...

shamrin by Community Member
  • 2535 Views
  • 7 replies
  • 0 kudos

Lost video history after moving canera

I can’t see my event history after moving my camera to another location and connecting it to a different wifi. It was offline for about 2.5 weeks. I need the video footage from before it was disconnected. Anyway to retrieve it?

Aileen616 by Community Member
  • 759 Views
  • 2 replies
  • 0 kudos

Wireless doorbell won’t setup despite resetting

So frustrated purchased Doorbell from Bestbuy. Tried for weeks to set up never would set up kept saying reset and try again. Called support multiple times never worked. Horrible product can’t return or exchange. Just waisted money can’t recommend thi...

Reggie_65 by Community Member
  • 743 Views
  • 2 replies
  • 1 kudos

Nest camera won't set up.

Setting up a Nest camera and following the instructions. Scanned the QR code and selected the device. Plug in the cable (not sat in the magnetic bracket) and get the white light and the chime but the light does not turn blue. Already set up another c...

Bill60 by Community Member
  • 913 Views
  • 3 replies
  • 0 kudos

Nest Camera only stays online for 1-hour

 In the last couple of weeks my two Nest Cams that have worked fine for years started going off line. If I reboot my router it goes back on for exactly one hour. I can reboot and it comes online but every time it goes offline again exactly one hour l...

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LJ666 by Community Member
  • 690 Views
  • 2 replies
  • 0 kudos

Nest doorbell cam not recording clips

We just replaced our Nest doorbell cam and now it does not record events. The app shows there’s an event, it shows how long the clip is, but all we can view is a snapshot of the event. I’ve tried to turn on “video recording” in the Google Home settin...

JKauz by Community Member
  • 852 Views
  • 4 replies
  • 0 kudos

Do Not Disturb

My new outdoor camera complete with floodlight cannot override Do Not Disturb. Neither can my doorbell. I either have to leave it off and being woken by spams in the middle of the night or risk not knowing who approached my place during the night.Can...

Em-El by Community Member
  • 2016 Views
  • 5 replies
  • 1 kudos

Doorbell reinstall

I am having a problem reinstalling google nest battery doorbell. The doorbell is hardwired and worked fine till I changed my internet provider from comcast to verizon. Now I have factory reset the doorbell twice, removed and re-added my home in Googl...

Aadd by Community Member
  • 548 Views
  • 1 replies
  • 0 kudos
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