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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1527 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17607 Views
  • 0 replies
  • 7 kudos

First (?) Gen wired camera not working

Hi. I had what I assume is a first generation nest wired camera. It has stopped working. One problem is there is no factory reset button. Does anyone know how to reset this camera? Also, the power wire has disintegrated from the weather. Any thoughts...

Nest doorbell lens replacement

My nest doorbell (less than 1 months old) fell off the mount and the lens shattered. Reading through the forum this seems to be a very common issue and design flaw of the mounts themselves. Can a member of support please help me file a warranty claim...

Not seeing 2 of 4 cameras in the google home

We have 3 outdoor cams and 1 gen2 battery doorbell, after setup only 2 of the 4 cams are showing vedio in the google home app. All 4 show the vedio in the ADT app but NOT in google home. This is so frustrating. How can I fix this?

Sheicatz by • Community Member
  • 818 Views
  • 3 replies
  • 0 kudos

First generation nest cam

I have no power to my first generation nest cam, had a power outage recently may have been a power surge. Is there a replacement power supply available for 1st Gen nest cam?

Thebda by • Community Member
  • 625 Views
  • 2 replies
  • 0 kudos

Nest cam with floodlight - floodlight will not turn off

I have tried everything. I have had this installed for about a month and the light will not turn off. I’ve removed it from my account and added it bac in. I’ve turned off the power to the light totally. I’ve changed the settings in the floodlight sec...

Kent3230 by • Community Member
  • 735 Views
  • 2 replies
  • 0 kudos

Doorbell Camera only views up

For whatever reason the view on the camera only faces up. When I go to view it shows straight like you want but then views to upward toward sky? Any recommendations would be greatly appreciated.

2nd Gen Doorbell

Why is my doorbell not ringing on my other google devices including my phone. The doorbell is working and I can see the video through the app but it does not ring on my display or other google products.

Annoyed25 by • Community Member
  • 2151 Views
  • 11 replies
  • 0 kudos

Familiar face detection deleting each day

My Nest Cam is deleting the familiar face Library each night. My subscription is current and I have enabled familiar face detection on the camera. I have only one camera. It is a wired doorbell. It was working fine a few weeks ago. I do not live in I...

Irishgal by • Community Member
  • 658 Views
  • 2 replies
  • 0 kudos

Resolved! LOUD BUZZING NOISE. UNKNOWN. HELP

Hi I’ve been using nest doorbell for the last 3 years and everything has been working fine. However lately I’ve noticed a strange buzzing noise that is unbearable whenever I click on view live. I am away at the moment and have no idea what’s wrong. T...

fazz by • Community Member
  • 6669 Views
  • 8 replies
  • 0 kudos
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