Cameras and Doorbells

Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Cancelling a nest aware subscription

I am trying to cancel a nest aware subscription for a "Home" that was deleted in Google Home! The subscription does show up in Google Store and Nest Aware directs me to Google Store.

Google Nest Doorbell (battery) - Events only register when camera open in Home App

We have a Google Nest Doorbell battery which we installed a week ago. At the start the doorbell registered all people coming and going no matter if they rang the doorbell. After the first day this no longer happens. Only if I open the camera livefeed...

Resolved! Changing connection to new phone and wifi to Nestcam not working!

I had my camera connected to my other phone and now need to reconnect it to another phone- does not have to be on both but it will not either give me the list of last 4 digits of serial numbers or connect in anyway...HELP! I have tried deleting apps ...

Resolved! Indoor Nest Camera

Can there be a clear outline of what is happening with Indoor Nest Cameras? Are they phasing out? Or simply changing or existing ins won’t be supported?? Need some facts to make decisions.

Resolved! Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

I took my Nest Doorbell (battery) off to charge it but the latch is stucked so I can't mount it back to the mounting plate anymore.

Resolved! Incorrect times

My nest doorbell time stamps and nest hub max photo frame display the incorrect time. They display the time one hour later than my time. My address is correct in the Google Home app. My location services are on. I have spent hours troubleshooting and...

Nest let me down when I need them more than ever...

I choose google nest products to set up security cameras etc only to find out I cant recover past 60 days :(. Needed footage for legal reasons etc. I was to eager to and did not check past the 24/7 live feed. OF WHICH IS ONLY 10 DAYS, 60 IF NOT 24/7 ...

Resolved! Nest door bell light doesn’t change to blue

I recently transitioned to a new internet provider and had to remove my Google Nest Camera from Google Home so I can reconnect it with the new internet router.The only only pulsates white and doesn’t change to blue. When I hit continue and go through...

Unable to speak voice control to remote

Hey everyone.. I am having an issue with this and hope you can help me… I am deaf and I have the nest doorbell that I want to connect to my tv so when someone rings the doorbell it shows up on the tv.. but the problem is I read that to connect it .. ...

Resolved! How can I record more longer when set to “people” event

We have a nest battery camera , plugged in permanentlywe have online subscription; standardWe have the Settings for length of recording at three minutes but when it records a ‘people’ event it records about 10 seconds before the person walks into the...

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Cancelling a nest aware subscription

Google Nest Doorbell (battery) - Events only register when camera open in Home App

Resolved! Changing connection to new phone and wifi to Nestcam not working!

Resolved! Indoor Nest Camera

Resolved! Nest Doorbell (battery) latch stuck, not able to mount anymore after charge

Resolved! Incorrect times

Nest let me down when I need them more than ever...

Resolved! Nest door bell light doesn’t change to blue

Unable to speak voice control to remote

Resolved! How can I record more longer when set to “people” event

Add new nest camera and doorbell to the Next App

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...

Case #1-0363000035653