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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1545 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17642 Views
  • 0 replies
  • 7 kudos

Nest Chime Not working

Hello all I have had the Nest Hello doorbell for about a week now. Since day one the chime wasn’t working. I’ve tried everything, new mechanical chime, new 16V 30 VA transformer but still not working. I’m sure it’s getting the correct voltages and ev...

MoNab by Community Member
  • 3583 Views
  • 11 replies
  • 0 kudos

Google nest doorbell

I have set up google nest doorbell on my phone but how does my wife get alerts on her phone as well ??

jarboy by Community Member
  • 800 Views
  • 4 replies
  • 0 kudos

Nest Hello 2nd Gen (wired) not ringing mechanical chime

My neighbour was looking to get a video doorbell, so I recommended the Nest Hello, as that's what I have, and it works great. I have the first generation, but he got the 2nd. We live in the same complex, and have the exact same hardware otherwise (ie...

patrickg by Community Member
  • 6279 Views
  • 9 replies
  • 0 kudos

Black lines during day mode

During day mode, I get these black fuzzy lines.I just bought this camera and just installed.I tried restarting and factory reset. Still not going away.Does anyone have a solution to this?

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plee by Community Member
  • 1394 Views
  • 6 replies
  • 0 kudos

cannot view video only still photo from video

Hi, I have watched a incident live that occurred on my outdoor camera. I am trying to re-watch the video but my account only has a photo from the video. the video content is there. I can see 3 minuets worth of time recorded on my account. I just do n...

JDress by Community Member
  • 4143 Views
  • 17 replies
  • 0 kudos

Nest Connect won’t connect

My nest connect, doorbell & lock we’re working fine. Then an electrician disconnected everything. I cannot get my nest connect to connect to wifi. I tried all the troubleshooting steps. It just blinks blue, never turns green. Help!

Help! Nest Cam will not work unless plugged in

I have two brand new nest cams I purchased and they work great other than the fact they MUST remain plugged in to work… that’s all good but I need them to work outside on battery alone for awhile and the description says they do… BUT once I remove th...

kc55 by Community Member
  • 3507 Views
  • 11 replies
  • 0 kudos
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