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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1696 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17838 Views
  • 0 replies
  • 7 kudos

Doorbell camera disappeared off my app

My appt has disappeared from my acct. it’s asking me to set it all up again. How can I recover this please. I’ve tried both accounts my gmail and my own and still nothing.

Doney by • Community Member
  • 338 Views
  • 1 replies
  • 1 kudos

Video not available

I have a camera outside, that is only displaying "video history not available, check back later" almost 24 hours after recording. Displaying other events perfectly fine, its JUST that event recording.

Bb1977 by • Community Member
  • 554 Views
  • 4 replies
  • 0 kudos

Full Camera History PC vs Android

I have three Nest cameras – one doorbell and two others. If I use Google Home to view the cameras on my Android phone, I have a full activity history available for all three devices. If I use the version on my Win11 desktop or laptop I only have acti...

Nest Cam Hardwired says Empty Battery/Device Offline

My outdoor Nest w/floodlight is hardwired. I’ve had it installed for at least three years. I don’t live in freezing temps. It has suddenly gone “Device Offline/Empty Battery”. Tells me to charge it. It’s hardwired. I’ve never had to charge it. Breake...

Danielle3 by • Community Member
  • 1355 Views
  • 5 replies
  • 1 kudos

Nest Camera troubleshooter indicates no wi fi from camera

My Nest camera purchased in 2019 indicates no wi fi from camera. I get live camera input but no recording or notifications unless I ring the doorbell. Was good until yesterday. Rebooted router and it indicates wi fi is good. Is there anything I can d...

Stewball by • Community Member
  • 815 Views
  • 5 replies
  • 0 kudos

"Something went wrong"

We just got the nest camera outdoor/indoor battery camera. While trying to do the initial setup up with Google Home app, the app says, "looking for device". It doesn't show our camera, so we have to select it from the list of products. We have tried ...

AML2018 by • Community Member
  • 415 Views
  • 1 replies
  • 0 kudos

Nest Hello not recording events or sending notifications

Our best hello doorbell stopped recording events and sending notifications. I did a factory reset but it’s still not recording. My subscription is still active. Notifications are on in the app. Not sure what the problem is. Any suggestions.

Dratto by • Community Member
  • 417 Views
  • 2 replies
  • 0 kudos
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