New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Camera security
The person who set up our drop Cams longer owns this house. How can I add them to my account and be assured that he no longer has access to them?
Downloading update 0%
Hello,I have purchased a new Nest battery doorbell. When I try to set it up, it gets to the downloading update phase and does not proceed.I have tried restarting and resetting to factory, no dice.Do I need to return it?
Resolved! Nest IQ outdoor stopped working
Last week the power to my camera was turned off and now it will not restart. This has happened a few times before but after a few hours it used to reboot and start - now there is no green light and the camera is dead.The plug socket is working fine, ...
Color Google Nest products
Why can't you buy color products in Europe like the Nest Cam Sand with maple wood base or the Nest doorbell Ivy or Ash or the Chromecast Tv in Sky blueOnly dull white product in the store? .
SIMPLE camera setup instructions
Every time I change my wifi password or move houses Setting up the camera always fails at least 3 times. I am always confused about whether to use the google home app or next app or both. I cannot find simple step by step instructions that explain se...
Resolved! Wiring 2 Doorbells to 1 Door Chime
How do you wire 2 nest doorbell camera devices to one older door chime.
Cannot add Nest camera
I cannot access my old Nest account in order to remove the three cameras I have. We did a house remodel and now I need to add the cameras onto my Gmail account with Nest. When I scan the QR code on the camera it will not let me add the cameras onto m...
Nest doorbell cracking and peeling
Hello,After only a few years our Nest Doorbell (Hello) has started peeling and cracking with no sun exposure and no wind / rain. It’s like they designed them to fail. When I called tech support they said I was out of luck for a replacement, and they ...
Resolved! Can hub automatically switch to showing live stream when motion is detected?
I need google hub to automatically show me the live stream from the doorbell when motion is detected. Can it do this? Can the outdoor cameras do this? (Alexa/Ring products you can set up a routine that does this. If google can't do this I need to ret...
Resolved! Nest says my doorbell is linked to a different account but I am the original user
I purchased a nest doorbell and hooked it up and it worked with my nest app. Then I tried to integrate it with my google home devices and the nest app dropped the doorbell from its devices and now when I go to connect it to my nest app, it says the d...
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