broken camera lens

[bmccarrick1]

The camera was found on the ground and the lens is broken

[Alenl]

Here , same issue , google assistance ? nothing solved.

[jenniffert]

Hi there,

Thanks for reaching out here in the community! I understand that the camera was found with a broken lens. No worries, I'd be happy to help with this!

To better assist you with the most accurate information, I'd like to confirm the following:

• Could you please tell me the specific model of your camera, and whether it's wired or battery-powered?
• Was the product purchased new or used?
• Is this a new camera installation, or has it been working for a while?
• Would you mind sharing a picture of the camera lens?

Please feel free to share any additional details that might be helpful.

Best regards,

Jenniffer

[bmccarrick1]

Thank you, Jennifer. I assume I have to buy a new camera. Can you help me with this? My current unit is no longer under warranty. 

[jenniffert]

Hi @bmccarrick1,

Thanks for your prompt reply and for letting us know about the camera's warranty status!

I understand your concern about needing a new camera. To proceed with your case and find the right resolution, please confirm the information requested above. This will help us move forward efficiently.

I look forward to your response.

Best regards,

Jenniffer