Hi haversin,
Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to download the clip. I understand how frustrating the situation can be. But don't worry; help is here. In this case, I just need to ask for some information to provide the best assistance:
- What type of Nest camera do you have?
- Are you signed into the Nest app or Google Home app?
- If so, are you signed into the right account?
- Can you check the camera’s live feed?
- Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
- Is all of history missing or just certain portions?
- How is the Wi-Fi connection in your house?
- Do you have a schedule set up for your camera?
- What is the make and model of your router/modem?
- Are you able to check the router/modem’s firmware version? If so, what is the firmware version?
Please keep me posted. I'll be waiting for your response.
Best regards,
Jenny
