device offline empty battery

[jeffreyscot]

Hello, I have two indoor/outdoor nest cameras each with a dedicated plug.  they are both giving me a device offline empty battery message although they have never been unplugged.   Has anyone had this message and what was done to correct it?  The cameras are out of the weather so they are not exposed to any elements.   I also live out of state.  Can they be reset with me out of state?

thanks

[JuanCH]

Hi jeffreyscot,

Thanks for reaching out to the community! I understand your Nest camera devices are showing as offline with an empty battery status, even though they are plugged in. Thanks for confirming your Nest camera devices are not exposed to the weather. I know how difficult it is when some devices stop working as expected. I'll be glad to help you with this! 

It's important to note that Nest camera devices do not have a remote reset function. To gather some more details, I'd like to ask the following questions: 

• When did you first notice this inconvenience?
• What is the specific model of your Nest camera devices? Please check out the following link for your reference: Technical specs for Nest cameras and doorbells
• Did you notice or experience any power outages recently?

Please keep me posted. I look forward to your response.

Best regards,
Juan