dobell 2 wired, wired bell rings constantly

[hirtep]

I have connected my doorbell 2 cables, but unfortunately my wired bell rings constantly..

how can I solve the problem?

[MplsCustomer]

@hirtep 

I can think of several possibilities:

1) Your doorbell transformer does not meet Google Nest requirements: https://support.google.com/googlenest/answer/9247132

2) Your doorbell's button is jammed.

3) You have a chime that somehow is not compatible with the battery doorbell.

4) Your doorbell is defective and you could contact Support: https://support.google.com/googlenest/gethelp

[Jeff]

Thanks for the steps, @MplsCustomer.

Hi hirtep,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey there again hirtep,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff

[hirtep]

Hello, I would like to explain the problem to you again.
Both a doorbell with an electronic bell and an analogue bell were connected to the doorbell with the same error.
After the doorbell has been integrated into Google Home, the "electronic doorbell" function cannot be activated or deactivated in the "doorbell" menu, or can only be activated or deactivated once. After that, no more settings can be changed.
Sometimes the doorbell works for a few minutes to hours. After that it rings continuously.
A pulsating voltage of 15 V 50 Hz can be continuously measured on the doorbell.
Repeatedly resetting the doorbell to factory settings was also unsuccessful.

[MplsCustomer]

@hirtep 

I'm just another Google Nest customer, but my suggestion is to contact Google Nest Support, starting with the link below. You have several odd things going on at the same time.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hey hirtep,
 

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let us know if you need anything else.

I appreciate the help here, MplsCustomer and Jeff.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hello everybody,

@hirtep, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer, Jeff and JT.
 
Regards,
Emerson