door bell peeling and not recording my avents , avents freezing

[redson411]

I’ve noticed that they is a flaw in this nest hello door bell I’ve bought a silicon cover but it’s still peeling camera goes off line constantly, and now ive noticed my streaming of avents are freezing and not showing movement it’s an a expensive door bell not happy 

[janthadeus]

Hi redson411,
 

Thanks for reaching out. Oh no! We’re sorry to hear that. Let’s check this out — could you please fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

JT

[aatienza]

Hey redson411,

It's us again. Were you able to fill out the form?

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie