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doorbell (battery operated) - cloudy camera

WEGISSON3RD
Community Member

‎10-02-2024 07:51 AM

Hello, my nest doorbell camera is all cloudy, seems to be from the inside of the eyeball of the camera. I purchased in 2022 and seem to be out of warranty but this clearly seems to be a manufacturing defect. Any suggestions? 

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SoriaD_
Community Specialist
Community Specialist

‎10-05-2024 11:20 AM

Hello @WEGISSON3RD 

 

Thanks for reaching out to our Nest Community. I apologize for the inconvenience with the Nest Doorbell video. Don't worry, I'm here to help you with that.

 

I fully understand this situation. Let me give you a hand.

  • I want to start by asking you if you tried to clean correctly the lens for your Nest Doorbell?
  • Have you adjusted the angle or position of your camera to ensure that direct sunlight does not shine on the lens?
  • Have you tried performing a Factory Reset on your Nest Doorbell?

These details will help us determine the reason for this inconvenience.

 

Feel free to keep us posting; I'm happy to help you.


Best regards,
Douglas.

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