faulty nest hello

[dean105]

received a message regards to post re faulty nest hello was told i would receive a response and post was locked so can not respond but ive not had a reply was 2 weeks ago does it usually take that long?

[MplsCustomer]

@dean105 

I'm just another Google Nest customer, but I looked up your previous post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/faulty-nest-hello/td-p/396869

@Princesss  , can you please follow up on what happened to the form you asked  @dean105   to complete, and which you said you received a couple of weeks ago?

[janthadeus]

Hi folks,

We know that this has taken some time. Rest assured we're not leaving you hanging. I’ve made a follow-up with our team. Please hang in there — I'll get back to you as soon as I have something to share. 

I appreciate your help, MplsCustomer.

Thanks,

JT

[Markjosephp]

Hi there,

Thanks for the assistance here, JT.

@dean105, it appears that we're having an issue sending an email to you from the form you've submitted. Could you please fill out another form using the same email associated with your Community profile?

Let me know once you're done.

Regards,
Mark

[dean105]

Done ✔️ 

[Markjosephp]

Hello dean105,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark

[dean105]

Ok thank you 

[Markjosephp]

Hi dean105,

We're glad to help! It looks like we have come to a solution, so I'm going to lock this thread at this time.

Best,

Mark