google doorbell battery

[TBR1]

I cannot remount the battery Google doorbell. There are two small screws on the back near the top and one of them is missing. Could this be preventing the doorbell from securing to the mounting plate?

[MplsCustomer]

@TBR1 

You could try contacting Support for replacement screws, using the link and instructions in this post in this forum:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi folks,

@TBR1, thanks for reaching out. I just want to check if you were able to get in touch with our support team by visiting the link provided above. Please let us know if you have further questions, as we'll be willing to assist you. 

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi TBR1,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[TBR1]

The doorbell will not securely attach to its bracket. There is a small screw missing from the back of the doorbell. How can I get a replacement screw? It is so small.

[Jenelyn_O]

Hey TBR1,

Thanks for letting me know. We'd like to see an option. Please fill out this form and let me know if you're done.

Regards,

Jenelyn

[Jenelyn_O]

Hi there,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Best,

Jenelyn