google doorbell no longer recording activity history

[Reetar1953]

I have a Nest doorbell with nest aware subscription which end in a few days.

i have always had recorded activity history.  No longer records video history. checked internet connection. ok. turned phone on and off. no luck. deleted Nest app and reinstalled. no luck

[MplsCustomer]

@Reetar1953 

Have you changed which events you're filtering in your event history?

If you go to your Nest Hello doorbell (I'm guessing that's what you have, rather than the battery doorbell, because you mentioned deleting the Nest app) in the Google Nest app and go to Settings | Nest Aware, does it show an active subscription?

[Lance_L]

Hello Reetar1953,

I wanted to follow up with you to see if you still needed help. Have you had a chance to try the steps above? Let me know if you have any questions.

Thanks for the help, MplsCustomer.

Best,

Lance