Have had a Nest doorbell for almost 4 years, with very little issues. Just recently added 2 google nest cameras battery, outdoor/indoor. Both are plugged in. My doorbell was on nest aware generation 1, but in order to have longer than 3 hours to view any video, I had to upgrade to the generation 2 or nest aware plus as well as add them only to Google home. I opted for the generation 2 (on a trial). My issue is that although the event shows up in the history, either it has the gray with a circle thing in the middle, the line is only gray on the timeline or only a few seconds of the video show in the timeline. Even after a day or so I still can't see the videos. I can stream live without issue, so Wi-fi connectivity is not an issue, nor is the speed or bandwidth. I have tried all the factory resets, remove device, restart router, ios update etc. Not sure what the issue could be? My doorbell video history in my nest app doesnt seem to have the same issue?
Janaye Carlile
