google nest doorbell ( Battery )

[jmcap]

My doorbell no longer announces via Alexa that someone has rung the doorbell. All attempts have been made via the Alexa app and Google Home app with no luck. I am connected for I can see the camera as well as leave a default message. Any help would be apprecciated

[Brad]

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you. I have a great article that goes over some troubleshooting steps. If you haven't already tried to remove the product and add it back again, I would give that a go. Let me know if you need further assistance. 

Best regards, 
Brad

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help, Brad.
 

Thanks,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, everyone.

Thanks,

Archie