google nest indoor camera

[ciao1234]

I am 75 years old and just had my wi fi and router changed to different cable boxes.  I need someone to help m set  up my camera back to reconnect wifi.  I need to speak to a human being.  I have been trying for two days.  The nest phone number doesnt work for help  Please provide me with a phone number to walk my through this.  I have been going crazy for two days.  Thank you

[MplsCustomer]

@ciao1234 

I am slightly older and can sympathize.  Unfortunately, Google Nest does not publish Support numbers.  You'll have to do this to talk to Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Google Nest does not make it easy to change Wi-Fi settings, so their first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on the old router/modem.

If you can't do that, then you need to remove the camera or doorbell from the Google Nest app or Google Home app (as appropriate), do a factory reset (use the "Factory reset" instructions, not the "Restart" instructions: https://support.google.com/googlenest/answer/9252162), and then reinstall the device in the Google Nest app or Google Home app (again, as appropriate). Cumbersome? Yes.

[Lance_L]

Hi everyone,

@ciao1234, thanks for posting in the Community. I wanted to check in and see if you still needed any help. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

Also, here’s a handy guide on how to change Nest camera and doorbell Wi-Fi networks.

I appreciate your help, MplsCustomer.

All the best,

Lance