google nest outdoor camera

[eswhite]

I upgraded my iphone and noticed my cameras were not on the app, I have been trying to reconnect them with no luck. help

[MplsCustomer]

@eswhite 

You need to sign onto the Google Home app on your new phone using the same Google Account you were using on your old phone and--if you have more than one Google Nest "home/structure"--accessing the same Google Nest "home/structure".

[TBCuthbert]

Google home Userid and password should be in your password app under settings  on your iPhone if you do not remember it.

[eswhite]

ok, so what happens if i created a new google home account because old information i had was not recognized

[MplsCustomer]

@eswhite 

I don't know what you mean by "old information was not recognized".

Your Google Account should still be there, as should your Google Nest "home/structure".  That's the only way you have to access your Google Nest "home/structure".  If you have forgotten your username and/or password and cannot recover them, then you would need to do a factory reset on all of your Google Nest devices and reinstall them.

[TBCuthbert]

Is this on nest app or Google home app? Is nest app can you access them in browser.  Same question actually for Google home on browser. They should be there and also on iPad if you have one.