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how do i add a dropcam pro camera?

helenkelleryour
Community Member

howdy, ive been trying to re-add dropcam pro cameras to my nest account after a year break and i can't figure out how to make it work.  manual addition via the symbol method and code method does not work.  my pc does nothing when i plug the cameras in.  are the dropcam pro cameras no longer compatible now that google bought nest?

 

i've left 3 voicemails for google home fka nest but i have no response.

help please 

thank you.

 

7 REPLIES 7

GarrettDS
Community Specialist
Community Specialist

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

 

I'm sorry to hear that you're having issues trying to re-add your cameras to your nest account, as I know it can be confusing but I wanted to stop by and see how I could help. 

 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

 

Please let me know. 

 

Best regards, 

Garrett DS

Yes I still need help my dropcam pro cameras don’t seem to work anymore. Help plz

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Plz don’t lock this and shut me down.  I need help still. 

Hi there, 

I'm sorry to hear you still need help. Were you able to answer any of the questions that I asked? Once we get that information, we can look further into your issue. 

 

Looking forward to hearing from you.

 

Best regards, 

Garrett DS

James
Community Specialist
Community Specialist

Hi @helenkelleryour,

We'd be more than happy to help, but unless you give us more information, we won't be able to provide more assistance. If we don't hear back from you, we'll be closing this conversation. Let us know when you can.

Thank you,

James

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS