i cant secure the nest doorbell on the base plate after charge

[Dalberg]

I have installed the wall bracket on the wall
I have a problem attaching the doorbell to the holder. after charging. it used to work but doesn't work anymore.

I have followed the instructions in the official installation video:

Align the circle at the bottom of the doorbell with the hole at the bottom of the base plate.
Push the doorbell in and then down until you feel it click into place.

I'm sure the circle at the bottom of the doorbell snaps into the hole at the bottom of the base plate.
When I test the doorbell mounting, it is not securely mounted. The doorbell remains loose at the top. I have also tried removing the base plate and trying to attach the doorbell manually but it does not lock the doorbell with the base plate
Just flicking it with a finger is enough to release it from the holder.

there are no protruding screws that could interfere with the installation of the doorbell.
Does anyone have a solution to this problem

With kind regard Henrik in Denmark

[EdmondB]

Hello Dalberg, 

I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[Dalberg]

Hi Edmund, I have filled in your email, if you wish so, I can take a video of the problem.
Best regards, Henrik

[EdmondB]

Hi there, 

Thanks for filling out the form! Our support team will send you an email soon to help you out. If you have any more questions or concerns, please let us know.

Cheers,
Edmond

[Dalberg]

I have still not got any reply to my post. and the doorbell vill stil not lock in place. think i will return it and buy another doorbell. ☹️

[Lance_L]

Hey everyone,

@Dalberg, chiming in — I’m sorry to hear that this still isn’t resolved. However, our support team already reached out to you via email a few weeks ago, requesting additional information. 

Please check your inbox, spam, or junk folder for an email with the subject "[1-6453000035531] Your Google Support Inquiry." If you didn’t receive the email, please let me know, and I’ll be happy to assist you further.

Thank you for your patience.

I appreciate your help, Edmond.

Regards,

Lance