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it is not possible to view footage on a PC from the new Nest Cam (battery) and Nest Doorbell (batter

gerrynaughton
Community Member

Why Is it not possible to view footage on a PC from the new Nest Cam (battery) and Nest Doorbell (battery) despite having a nest aware subscription - Only shows older nest cam on Home.nest.com.

Am I missing something or is their a new way to display on PC

2 ACCEPTED SOLUTIONS

MplsCustomer
Bronze Product Expert
Bronze Product Expert

Unfortunately, you are not missing anything. You can only view the older Google Nest cameras on home.nest.com.

This is what Google says in their blogs on this forum (along with customer reactions):

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

View solution in original post

Thanks for the update, very disappointing and a backward step - is this a way to market the Google Hub?

View solution in original post

8 REPLIES 8

MplsCustomer
Bronze Product Expert
Bronze Product Expert

Unfortunately, you are not missing anything. You can only view the older Google Nest cameras on home.nest.com.

This is what Google says in their blogs on this forum (along with customer reactions):

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

View solution in original post

Thanks for the update, very disappointing and a backward step - is this a way to market the Google Hub?

View solution in original post

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

wtf-nest
Community Member

Google Home delivers a pretty disappointing experience overall, especially for the latest Nest Cameras / Doorbells. I'll be returning both these products since Google is forcing users through this path. I'll also add the marketing material, even the packaging, is fairly misleading. Don't buy the Nest doorbell battery or nest indoor/outdoor camera battery. 

Targermagic
Community Member

I purchased a new nest cam and im trying to find a solution to view the cam from my PC. My doorbell is acessable from the nest web app, but not the new nest cam. Based off this post it appears there is no solution to this since there's no Google Home Web app.

 

@Targermagic 

There are some posts in this forum saying that Google intends to provide a web-based access next year.  I'm just another customer and so have no idea whether this will happen.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.