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lost magnet

ghostman
Community Member

I need a new Mounting magnet Nest Cam Outdoor Security Camera NC2400ES

can you please tell me how i can obtain one

 

1 Recommended Answer

ghostman
Community Member

done and resolved 

thank you

View Recommended Answer in original post

9 REPLIES 9

JillG
Diamond Product Expert
Diamond Product Expert

I'd recommend contacting support via phone or chat and see if they have any options.

Give that a try and see what they can do.

Jill

ghostman
Community Member

done and resolved 

thank you

JillG
Diamond Product Expert
Diamond Product Expert

Thanks for updating us! Glad you were able to get help---

Keep on with the Camera!

Mainerade
Community Member

A42C8FD9-C4AD-4FCD-88AC-11E98BADFCE6.jpeg

I need this magnet as well. Why can’t we just buy them? Seems like a very common issue. My camer is a couple years old, white, outdoor, the long cord is coming right out of the bottom. Without this magnet it is incredibly difficult to use because it can’t even sit on a shelf. Can I buy one please? Utah, United States. I am trying to use this mount in the photo and I can’t due to the magnet being missing. 

JillG
Diamond Product Expert
Diamond Product Expert

Hi Mainerade,

I would contact support via chat or phone. I don't have any info about purchasing the magnet separately but support would be best able to direct you. Looks like they were able to help user Ghostman above.

I'm having the same problem

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

kensintay
Community Member

Hi Brad, 

 

I have a missing magnet too. Please advise how to request for a replacement. Thank you!

timj
Community Member

A contractor threw away my magnet with the siding it was mounted on.  Anyone know where to buy a new magnet?  Am not seeing any answers here other than contacting support