10-01-2021 01:26 PM
I need a new Mounting magnet Nest Cam Outdoor Security Camera NC2400ES
can you please tell me how i can obtain one
Answered! Go to the Recommended Answer.
10-04-2021 05:08 AM
10-01-2021 01:34 PM
I'd recommend contacting support via phone or chat and see if they have any options.
Give that a try and see what they can do.
Jill
10-04-2021 05:08 AM
done and resolved
thank you
10-04-2021 09:08 AM
Thanks for updating us! Glad you were able to get help---
Keep on with the Camera!
10-04-2021 07:41 AM
I need this magnet as well. Why can’t we just buy them? Seems like a very common issue. My camer is a couple years old, white, outdoor, the long cord is coming right out of the bottom. Without this magnet it is incredibly difficult to use because it can’t even sit on a shelf. Can I buy one please? Utah, United States. I am trying to use this mount in the photo and I can’t due to the magnet being missing.
10-04-2021 09:07 AM
Hi Mainerade,
I would contact support via chat or phone. I don't have any info about purchasing the magnet separately but support would be best able to direct you. Looks like they were able to help user Ghostman above.
10-26-2021 11:32 AM
I'm having the same problem
10-26-2021 04:04 PM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-03-2021 09:33 AM
Hi Brad,
I have a missing magnet too. Please advise how to request for a replacement. Thank you!
11-03-2021 02:54 PM
A contractor threw away my magnet with the siding it was mounted on. Anyone know where to buy a new magnet? Am not seeing any answers here other than contacting support