my google doorbell says "device off" when i go into google home app

[JohnF]

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Original poster: phillip Williams 

installing doorbell

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What troubleshooting steps have you done thus far?
• Have you tried to restart your camera?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[ARSZ]

Hi Brad,

I do have the same problem. While I’m installing the doorbell there’s no problem, but when you finish the installation the device goes offline. How can I fix this problem? 

[66ss66]

Hi,

I have the same problème, my doorbell (battery) is off.

Need help to make it on.

Thanks in advance

[Dirtyred]

I have the same problem. It says off, but pretty sure it's on

[aatienza]

Hey Dirtyred,

I'm sorry for the delay and trouble. A few questions: when did it start happening? Were there changes made with the setup, settings, and or/app of the doorbell? Also, what's the status light of it? Keep us posted.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie