my nest cams indoor associated with my G-suite account

[alaind]

Hi

I used to have no problem using my two indoor cameras but then I believe my professional google account has migrated to a G-Suite account which I believe does not support Nest, right? I cannot use my cameras any more.

I started fresh with a new personal google account but I cannot register my cams in it as they seem to still be associated with my other account.

I cannot access the camera parameters to delete them.

Please help. thanks

[aatienza]

Hey alaind,

Thanks for reaching out. You can try the steps below and let us know how it goes.

1. Unplug the camera(s).
2. Wait at least 48 hours.
3. Before beginning the pairing process, change the Wi-Fi network SSID. 

Important: These steps will disconnect any devices that are currently connected to the Wi-Fi network.

1. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
2. Once they're paired, change the Wi-Fi network SSID back to the original SSID.
3. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

Thanks,

Archie

[aatienza]

Hey alaind,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey alaind,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie