10-28-2022 12:27 AM
Hello,
i have a google nest cam intelligente outside and inside on battery
one day the battery was empty
i reloaded it but i can not turn it on again, there is a botton on the back of the cam but it doesn't work
i alrady removed it from the app google home but nothing helps
in the google home app the device is light gray it says activate device but how where can i do that?
11-01-2022 12:46 PM
Hello AxelVC,
I'm sorry to hear if your Nest camera won't turn on. To confirm, have you tried charging it with its USB charger? If so, how long did you charge it? What is the light status of your Nest camera?
Give these steps a try:
Looking forward to your response.
Best,
Emerson
11-04-2022 12:57 PM
Hi AxelVC,
I just wanted to follow up and see if the steps above work. Let me know if you have any additional questions from here.
Regards,
Emerson
11-05-2022 12:59 PM
Hey AxelVC,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Emerson