nest cam outdoor iq not conncecting

[suze]

I connected the camera and tried to connect to nest.  I disconnected  and tried again to connect to nest.  I then learned I could not do that so I tried reconnected through google.  It says I am connected, but now the camera does not have the light on the front and no picture.  I also do not see it in the app.

[Yanila1220]

What now.  Camera is plugged back in

[Yanila1220]

This is her husband.         Don,t know. Tech stuff

[Yanila1220]

Don,t know what that is

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[Jeran]

Hey there suze, 

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad